Cypress Design & Build

We used Cypress Design & Build for a built in desk and cabinetry work - they did a fabulous job. Fred, our Project Design Manager, was incredibly helpful and had great some great ideas for our design. Luis, our installer, was top notch and really took pride in his work. We plan on using them again for a project in our laundry room next year and we highly recommend this local company if you are looking for additional cabinetry in your home!

We ordered our kitchen cabinets from Cypress after working with Fred. When they arrived, we realized the interiors were white melamine rather than the natural maple color we ordered. After trying to gaslight me by saying that white interiors are standard for white cabinets and "that is what I had liked", I pointed out that the signed contract clearly stated that the interiors were supposed to be maple. Cypress finally did admit they made an error and reordered the cabinets, but it took another 3 months or more for them to arrive, which totally screwed up our home remodel timeline. Once the new cabinets arrived, we discovered 2 of them were damaged and had to be remade a second time, again delaying our project. Really the worst part of this terrible experience was that although Cypress did pay for the dismantling of the wrong cabinets and the reinstall of the correct ones by our builder, they denied that their error caused us any delay or inconvenience and refused to even consider our very reasonable request for a 15% discount on the cabinets. They also repeatedly did not return my or my builder's calls during this whole debacle. I would NEVER recommend using them.

We originally planned fully custom cabinets for our new home, but thought to check out Cypress Cabinets before making a final decision. We are so glad we did! The design team at Cypress were stellar (Fred!), cabinets are beautiful and customized completely to our needs. Delivery dates were honored to the day, and follow-up service was spectacular. Our cabinets throughout the house are noted and complimented as our friends visit our new home for the first time, without exception. We love you, Cypress Cabinets!

We had them replace an old 6' bathroom vanity so we could have a higher cabinet and more storage. The vanity is very high quality construction and the alder wood color is beautiful. The countertop matches the wood very well. They were very efficient and got the job done quickly. We were very pleased with the quality of the work.

In a nutshell: If you live in a new house where everything is straight and if you know how to install everything yourself, use cypress cabinets. Otherwise, don’t. They use good material but they are poor at communicating with the customer, measuring and making sure installation goes smoothly. Now for the whole story: once we chose our kitchen cabinets, we asked about installation and were told we would be emailed installers quotes. Never received any. (Responding to emails is not cypress cabinet’s forte) When I called a few weeks later about it I was told message would be passed along, not to worry, they would help us figure out installation. Nothing happened. No response to emails. Kitchen was delivered in boxes that filled our little house within expected time frame. And then, that was it. As soon as we paid the balance check (never pay until you open everything and check that nothing is missing... because something or things were missing for us) we did not hear from any installer... and were told that all installers were too busy (!?!) etc... List of our frustrations: - we were stuck with our beautiful unpacked cabinets for almost a week - Turns out when we opened that : one shelf was missing, two cabinets did not fit right (we live in an historic home and I understand measuring can be tricky... I would expect those guys to be pro at stuff like that), and one whole (beautiful) cabinet of tiny shelves could not fit in at all. Could not be installed. - When you order expensive top quality cabinets with glass panes, you might expect the glass to be included but it was not. Now we have to order the glass separately. - a couple cabinets opened the wrong way. We will have to figure out how to change that. A very expensive and stressful experience.